Guest Experience Coordinator

JURNY is an expanding tech-hospitality company. We believe in automatization and empowering our guests and to be able to walk into any JURNY apartment like it’s our guest’s own home.
This is a work from home full-time position.
Work Time Zone PDT.
JURNY uses an internal tool for reporting, our Guest Experience Manager will explain the reporting system in our company once the applicant is hired.
Daily work description:
A concise narrative of the role and responsibilities of our GVA (be as in-depth as you’d like!):
- Monitor & solve daily issues.
- Communicate with guests and City Operators (Phone, SMS & email).
- Respond to guest reviews.
- Monitor bookings through our Property Management Software (MyVR).
- Support Operations and accounting in daily tasks.
Skills Required:
- English fluency, great accent.
-Hebrew fluency.
- Ability to multitask and know how to prioritize.
- Outstanding Customer Service attitude.
- Willingness to learn & grow.
- Comfortable using technology.
- Team player.
- MUST have at least 2 years of experience in Customer Service Roles within the Short-Term rental
industry.
- Needs to be familiar with all major Short term Rental platforms: Airbnb, VRBO, booking.com & Expedia.
- If possible, the applicant should be familiar with using MyVR or a similar PMS
Additional Notes:
- Reliable internet connection & computer. After 1 year in the company, the company will provide a MacBook
pro (Based on performance).
- MUST has a quiet place to work, especially when taking phone calls from guests.
- Our company is growing, our staff will have the opportunity to grow with us! Also, we have a great incentive
program.