Junior Account Manager & Customer Service Representative

As a Junior Account Manager & Customer Service Rep you research potential business customers with the ability to quickly ascertain their potential. You will also assist customers with Tier 1 & (and maybe) Tier 2 customer service.
You make sure to stay up to date in order to intelligently discuss the application of our SEO technologies in a basic but professional manner via email, phone calls, online sessions (Zoom, Google Meet etc.) and LinkedIn.
Responsibilities
● Improve customer service experience and create engaged customers
● Keep accurate records and document customer service actions and discussions
● Handle billing related customer service and billing related issues.
Requirements
● Customer service experience
● Billing related customer service experience (a big plus)
● Basic knowledge of SEO terminology and techniques
● Positive attitude, strong work ethic and a passion for providing excellent service
● Confident & professional phone and email skills
● English mother tongue (other languages a plus)
● Professional verbal and written communication skills
● Strong research and social networking skills (a plus)